![]() ![]() The source code of the Companion App would also do the job. Anyway, we need to control the device by the ProCall application.ĭo you have some advise how to implement that? Best would be to have a sample code and the related API documentation (using Plantronics Hub if possible). I have tried the Companion App to play around for demo purposes, but it doesn't mirror the headset state to the Status Indicator for some reason. ![]() The Status Indicator might be connected while a headset is running or it might be running as a stand alone device. ![]() in a call, ringing etc.), but is't also the ProCall user presence state (e.g. My question now is, how can I implement the Plantronics Status Indicator to show the current presence state of the user? It's not only the Plantronics headset state (e.g. This works very well for all Plantronics headsets and hands free devices. We're using the session manager (the call control interface is not used). I am running Windows 11 Enterprise Insider Preview build 22543.rs_, our Application ProCall is using the Windows Plantronics Hub COM Service to access the buttons and status of the Plantronics headsets. However, there is no API to set the agents availability, only the call states are reflected to the Status Indicator. I also tested a Jabra Link 360 connected to an Evolve 75 and Motion headsets with Jabra Direct software. The Plantronics Status Indicator companion app will reflect the call state of the your softphone when you have integrated to the Hub COM Service API. NOTE: I tested these scenarios with a Poly BT600 connected to a Voyager 6200 and a Voyager 8200 headsets with Plantronics Hub software. Plantronics Hub for Windows/Mac is a client application that works with Plantronics Manager Pro and allows end users to control the settings on their Plantronics audio device within the. Hopefully Microsoft and the dongle/headset manufacturers can figure this out soon as it is extremely frustrating. Plantronics Manager Pro leverages a cloud-based architecture and offers reporting tools that provide new insights into your communications environment. The downside to this is the loss of audio quality that the dongle does provide, loss of wireless range and integration with Teams. So for the short term I will be using a straight Bluetooth connection to the computer so that I can easily switch between my iPhone and computer audio. If I remove the dongle and connect the headset directly with Bluetooth the issue seems to go away. Since I was used to both devices being in sync before I find myself answering calls but still hearing the audio from my iPhone because I forgot to switch the headphones. Plantronics Hub for Windows/Mac is a client application that provides end users with headset customization/firmware update capabilities. I have now had to resort to using two different headsets, one to use with my iPhone for podcasts/music and another just for Windows. The audio seems to always be stuck to Windows unless I receive a phone call on my iPhone. With Windows 11 this is no longer the case. Once the call or meeting ended it would seamlessly switch back and unpause the audio on my iPhone and I would go right back to listening where it left off before the meeting/call. Those models have specific update instructions in their user guides. In Windows 10 if I received a call or joined a meeting the headset would pause the audio on my iPhone and seamlessly switch over to the computer audio. Plantronics HUB for Windows and for MAC YouTube Video: How to Update Your Headset Firmware Through macOS (1:47) YouTube Video: How to Update Your Headset Firmware Through Microsoft Windows (1:30) Note that some models are exceptions to this rule. The software enhances the user experience by providing valuable information about the state of their Plantronics audio device, such as mute and battery status, easily visible at the bottom of the desktop. Users can customize their ringtone and ring location, configure presence updates, and more. I like to listen to podcasts at 1.5x speed (and if you need a good one check out the Change Agent CTO podcast) and music on my iPhone when not in a meeting or on a call. Plantronics Hub for Windows/Mac, part of the Plantronics software portfolio, is a client application that allows users to control the settings on their Plantronics audio device. I use the dongle as it has better audio quality, longer wireless range, tighter integration with Teams, and the software from the manufacturer notifies me if there are firmware updates for the headset. I pair my Bluetooth headset with my iPhone as well as my Surface Book 2 via a Bluetooth dongle from the headset manufacturer. If you use a Bluetooth headset with a dongle, you may be interested to read more… While I was doing some testing, an interesting bug presented itself. Windows 11 is now out and as a Microsoft partner we are excited to explore the new features. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |